FAQs

What is the price?

The special edition of One Two Another by Tim Burgess is £75 and only available from this site.

When will payment be taken?

Payment will be taken at the point of order.

What payment methods can I use?

We accept Visa, Mastercard, Maestro, AMEX, ApplePay, GooglePay.

Can I pay using Paypal?

No.

Do you ship to my country?

We are only shipping to the UK.

How much does shipping cost?

Delivery costs are as follows: 48hr - £2.95 and 24hr - £3.95.

When will my package by shipped?

Orders will be dispatched on the same day the order is made, if the order is made before 3pm. Pre-orders will be dispatched the day of publication (20th December 2019).

Can I have my box shipped to a PO box, p.s.c. box or military address?

No.

Is the shipping tracked?

Yes. All shipping is tracked. You will receive an email from the courier service confirming dispatch which will provide you with a unique tracking number.

When will I receive my copy of the book?

The book will be delivered by Royal Mail. There will be no signature required as this is not a service selected it will only be RM 24 or 48 hour. Royal Mail will attempt to deliver and if unsuccessful, they will leave a card for this to be collected from the customers local depot.

How will the book be packaged?

Each book will come in a slipcase and will be shrink wrapped.

Who will deliver the book?

Royal Mail will be handing delivery of the book.

What if I don’t receive a confirmation email?

Please contact us on: onetwoanotherbook@gmail.com or 02031 763828.

What if my book doesn’t arrive?

Please contact us on: onetwoanotherbook@gmail.com or 02031 763828 and quote the reference number from your confirmation email.

My order was damaged or defective on arrival, what should I do?

Please take pictures of the book as it arrived, including any packaging and close ups of the damaged/defective area. No action will be taken by us without photographic evidence of the damage. Once you have these photos please contact us on: onetwoanotherbook@gmail.com

Will my package be insured whilst in transit?

Yes, Royal Mail delivery includes up to £100 insurance.

I've pre-ordered, can I change my delivery address?

The delivery address can be changed up until payment has been completed. Once payment has been taken, we can no longer accept the change of delivery address. For pre-ordered books only, the delivery address can be changed up until the book is shipped on 20th December 2019.

Can I return or exchange the book I received?

No exchange will be offered or accepted. You have the option of returning your order within fourteen days of receiving it.

How will Brexit impact the delivery of my package?

If the current situation with Brexit is not resolved this may delay your order arriving in the EU, but at this stage we are not envisaging an issue.

What is the last postage date before Christmas?

Friday 20 December for 1st Class and 1st Class Signed For and Royal Mail Tracked 48* Saturday 21 December for Royal Mail Tracked 24*

Can I send one the product as a gift?

This site allows customers to enter a different shipping address to the billing address, so there is the option to send the product as a gift. There is no facility for adding a gift message.

How do I contact you?

You can email us on onetwoanotherbook@gmail.com or call us on 02031 763828.